FAQs

1. How do I place an order?
Select your preferred items, choose the correct size and color, add them to your cart, and complete checkout with accurate shipping information.

2. Can I change or cancel my order after payment?
If you need to make changes, please contact customer support immediately. Orders already processed or shipped cannot be modified.

3. What should I do if I selected the wrong size?
If the order has not entered processing, we can help update size information. Otherwise, you may request a return once the package arrives.

4. Do you offer international shipping?
Yes, we ship to over 200 countries using reliable international couriers.

5. How long does shipping take?
Delivery typically takes 8–25 business days depending on your region and customs clearance.

6. How long does processing take?
Processing requires approximately 2–7 business days before dispatch.

7. How can I track my order?
A tracking number will be emailed to you once the order is shipped. You can check updates on the courier’s website.

8. Why is tracking not updating?
Tracking may update slowly during courier transfers or customs inspections. This is normal and usually resolves within several business days.

9. Do I need to pay customs fees?
Customers are responsible for any duties or taxes required by their country.

10. What if my parcel is marked delivered but not received?
Please check with neighbors, family members, or your building management. If the parcel is still missing, contact customer service.

11. What is your return policy?
Unworn and unused items may be returned within the designated return period. Please refer to the Return Policy for requirements.

12. How do I submit a return request?
Provide your order number and reason for return via email. Our team will share instructions and the return address.

13. Who covers return shipping fees?
Customers are responsible for return shipping unless the item received is incorrect or defective.

14. When will I get my refund?
Refunds are issued within 1–10 business days after the returned item is inspected.

15. What payment methods do you accept?
We accept major credit cards, PayPal, and secure region-supported payment options.